| Full Money Back Guarantee
if you are not 100% satisfied with your wedding band purchase for ANY reason!
Extended Holiday Return Period: Purchases made from now until December 25 may be returned until January 25th, 2009.
At e- Wedding Bands, each wedding band is unique and meticulously made to the highest quality standards in our industry. Many of the distinctive designs offered here are our own original designs and are not available anywhere else. We offer friendly service and professional follow through.
All returns must be in their original e- Wedding Bands packaging (i.e. jewelry box or silk bag) and must not exhibit signs of being worn or mistreated.
We cannot accept merchandise that has been altered or damaged in any way.
We will issue a refund for the cost of the ring, less any engraving, special finish options, and shipping charges, which are non-refundable.
Hand-engraved bands are non-returnable.
We cannot accept merchandise returns on custom orders (regular inside engraving or special finishes do NOT make a ring a custom order and YES, may be returned). Custom orders are unique items that are not typically found on our site, and a customer always consults with us regarding such an order and knows beforehand if his or her order is a custom order. If you have questions, email us at sales@e-weddingbands.com.
e- Wedding Bands can not be responsible for loss or damage of return shipments. Please insure and package carefully!
Regardless of which carrier you choose, we recommend shipping your package insured for the full value of the item(s). The US Postal Service is often the least expensive way to ship. Any unauthorized or non-insured packages will be returned to sender. *
A full merchandise refund will be issued upon receipt of acceptable returned merchandise, less original shipping costs and any applicable refinishing fees. Please note: If the FREE shipping option was selected for the original shipment, there will be a charge of $12 to cover the original shipping costs.
Need to return your ring? Sure! Just fill
out this form and we will send you an RMA number and instructions.
Sizing
SPECIAL EXTENDED RETURNS FOR THE HOLIDAYS: If the wedding band you ordered does not fit your finger, you can return any ring purchased from us through January 25th to be sized or exchanged. The first sizing is free, you will only be charged to ship the ring back to you. Rings that have been engraved or textured will be re-sized at no charge, but may be subject to a fee ranging from $7.50 to $30 (plus the shipping) to cover any re-engraving or re-finishing that is needed. We try to minimize these costs to you, but often engravings and finishes have to be re-applied after a sizing.
If you need any additional sizings, we’ll be happy to do that for a fee of $15 plus re-texturing or re-engraving fees, if they are needed after the sizing. You can also select and pay for the speed of shipping you’d prefer.
Exchanges
If you decide to exchange the wedding band you ordered for a different style, you can request an exchange for the band. You will only be charged to ship the ring back to you, and any differences in price will be charged or credited to your account. Rings that have been engraved or textured may be exchanged, but are subject to a $15 - $30 re-finishing fee if your original ring has engraving and/or a special finish. We cannot accept merchandise exchanges on custom orders.
Please note that wedding bands purchased from our Value Vault have their own return/exchange policy as stated here.
Our goal is to keep our prices low and consistent. Gold, platinum and palladium prices
fluctuate, and if they drop we will pass those savings on to you!
We strive to offer the best quality and value on the internet! If you find
comparable quality for a better price, we will beat
that price - GUARANTEED!
If you ever lose your wedding band:
We keep your order on file (just your order, not your credit card) so if you lose your ring even many years from now, simply e-mail us and we will tell you exactly what you purchased! We hope you never have to, but if so, re-ordering is easy!
We guarantee every ring we sell is made with exacting standards using world jewelry standards
All of our bands are completely solid, and we list all the necessary specifications with each ring so that you know before your ring arrives exactly what it is like: Width, thickness, purity of metal, etc. In most cases, the quality of our bands is superior to those offered by other jewelers. We specialize in Wedding Bands and Wedding Rings, so we scrutinize each ring more than most organizations! WE DO NOT SELL GOLD-PLATED OR HOLLOW RINGS! We offer PT950 platinum wedding bands (NOT PT900), PD950 palladium wedding bands, Aircraft Grade (6AL/4V) Titanium wedding bands, pure 10K, 14K or 18K gold wedding bands, and we polish and hand inspect each wedding band before it is shipped to guarantee satisfaction. Best of all, you can rest easy knowing that you have a 100% satisfaction, money-back guarantee!
With the internet making it possible to buy gold jewelry from anywhere in the world, many manufacturers are now using international gold marks to show the purity of their gold jewelry items. In these cases, the fineness of the precious metal content is expressed in parts-per-thousand. This marking system is universally recognized, is actually more accurate, and we have listed the applicable marks here along with their corresponding karat marks:
- 24K = .999
- 18K = .750
- 14K = .585
- 10K = .417
We mark certain bands with these marks, so if you receive a ring from e-Wedding Bands with an international marking stamp inside, rest assured that the quality is the best available!
Certificate of Authenticity
All orders ship with a Certificate of Authenticity ensuring that your order is made only with the best gold, platinum, palladium, titanium, or tungsten carbide available. We use only new gold, PT950 Platinum (95% pure), PD950 Palladium (95% pure), Aircraft Grade (6AL/4V) Titanium, and Tungsten Carbide. We want you to feel absolutely confident with your e- Wedding Bands purchase!
Loose Diamond Guarantee:
Please see our Diamond Return Policy if
you are buying loose diamonds. Note that if you are buying Diamond WEDDING BANDS,
please refer to the return policy above for wedding bands.
Fluctuating Precious Metal Prices
You may be aware that the price of precious metals has been fluctuating wildly as of late. We do our best to update prices as quickly as possible (both raising and lowering) as the price of metal changes. In the rare circumstance that the price of metals has changed so rapidly that we have not been able to update our prices quickly enough to match, we may need to contact you with a final price. We do everything possible to avoid this, but please be aware that it may happen - especially if metal prices are changing rapidly.
Typographical Errors:
We do our best to check for errors. However, in the case that a ring has been mispriced (through a typographical error), we will notify you and inform you of the actual price the ring should have been marked. We will thank you for pointing it out and offer you something for your trouble! :)
* e- Wedding Bands is not responsible for loss or damage of return
shipments. Please insure and package carefully!
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